Delivery Information

Shipping & Delivery:

NubyTM delivers to UK mainland addresses and Ireland only. If you have further questions regarding NubyTM's ability to deliver to your address, please call our customer careline on freephone 0800 334 5844.

Orders received are processed between Monday and Friday. Deliveries will be made by Hermes and costs are a flat rate:

Standard Delivery:

£3 to the UK Recorded Delivery via Hermes within 5 business days.  During busy periods this can extend to 7-10 working days

£11.60 to Ireland by International Signed For Delivery within 5-10 business days.

Free Shipping:

Free Shipping on Nuby orders of £15 or more UK only (sent within 3-5 business days). Free shipping offer is valid for internet orders and is applied automatically at checkout.

Order Process

Any orders placed after 9am on a Friday will be processed the following Monday, unless it's a Bank Holiday and therefore will be processed on the Tuesday.

We will endeavor to process orders the day after receipt of your order (Mon-Thur), however at busy/promotional periods orders will take up to 2 working days to be processed before being handed to Hermes for delivery.

If you have any query in reference to your order, please call the customer careline on free phone 0800 334 5844 Monday - Thursday 09:00am -17:00pm & Friday 09:00 - 15:30pm.

 

Return Policy:

All goods sold and fulfilled on www.nuby-uk.com must be returned unopened, unused and in re-sellable condition within 30 days of receipt, along with proof of purchase.

NubyTM UK LLP does not accept returns of individual pieces, originally part of a kit, pack or set.

All electrical goods must be returned unused or in re-sellable condition with all electrical accessories including but not exclusive to power leads and converters.

For hygienic purposes NubyTM UK LLP does not accept returns of replacement spouts, covers, teats and breast pump valves unless faulty at purchase .

Before you return please contact NubyTM UK LLP. Customer Care at helpline@nuby-uk.com

Please return your purchased item(s) to the address below :

Attn: Customer Care

NUBY UK LLP
Unit 6 Boldon Court
Burford Way
Boldon Business Park
Boldon Colliery
Tyne & Wear, NE35 9PY

Complaints

We hope you are happy with your purchases however we are here to help if you need any assistance with our products.  Email enquiries@nuby-uk.com for any issues and we will endeavour to respond within 48 hours during working hours.  We also will aim to resolve your enquiry via help & assistance, replacement or refund within 7 working days.